How do I return an item?

Your satisfaction is close to our hearts. If an item does not fit you or you do not like it, you can return it to us within 100 days of receiving it, free of charge.

1. Start return

Visit our returns portal at Stetson.eu and log in with your delivery note number and email address. In the next step, select the items you would like to return and indicate the reason for the return as well as the desired return option.

2. Print return label

Retourenlabel ausdrucken

Attach the printed return label to the package so that it is clearly visible. Please make sure that you paste over or remove the old address field.

3. Return

Rücksendung aufgeben

Deliver the return shipment with sufficient postage to a parcel shop of your choice and keep the return receipt until you receive our confirmation of receipt of your return shipment.

4. Exchange or refund received

Umtausch oder Rückerstattung erhalten

Whether you want an exchange or a refund, both will be done immediately after we receive and process your return. Refunds are always made to the payment method used for the order.

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