General shipping information
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With Stetson.eu you pay a low shipping fee. For many countries, shipping is entirely free of charge or free of charge when the order is above a certain value. Please see the shipping table below. There is a simple 100-day return policy for customers. There is no minimum order when ordering with Stetson.eu.
Our shipping partners
When you order, our reliable logistics partners ensure that your order is transported to you with utmost care. Delivery timescales and pricing vary by country, please refer to the table below for specific information for your location.
|Country||Shipping fees||Delivery time||Logistics partner|
|Switzerland||€9.95 (free for orders over €100)||3-5 workdays||Swiss Post|
|The Netherlands||free||1-2 workdays||DPD|
|Italy||€9.95 (free for orders over €100)||2-4 workdays||BRT|
|Spain||€9.95 (free for orders over €100)||2-4 workdays||SEUR|
|Denmark||€9.95 (free for orders over €100)||2-3 workdays||DPD|
|Finland||€9.95 (free for orders over €100)||2-5 workdays||DPD|
|Sweden||€9.95 (free for orders over €100)||2-4 workdays||DPD|
|Greece||€9.95 (free for orders over €150)||3-5 workdays||Elta|
|Ireland||€9.95 (free for orders over €150)||3-5 workdays||DPD|
|Portugal||€9.95 (free for orders over €150)||3-5 workdays||DPD|
|Hungary||€9.95 (free for orders over €150)||2-3 workdays||DPD|
|Slovakia||€9.95 (free for orders over €150)||4-5 workdays||DPD|
|Poland||€9.95 (free for orders over €150)||2-4 workdays||DPD|
|Czech Republic||€9.95 (free for orders over €150)||2-4 workdays||DPD|
|Bulgaria||€9.95 (free for orders over €150)||4-7 workdays||DHL|
|Romania||€9.95 (free for orders over €150)||3-5 workdays||DHL|
|Slovenia||€9.95 (free for orders over €150)||4-5 workdays||DPD|
|Iceland||€9.95 (free for orders over €150)||3-5 workdays||DHL|
|Latvia||€9.95 (free for orders over €150)||3-4 workdays||DPD|
|Lithuania||€9.95 (free for orders over €150)||3-4 workdays||DPD|
|Croatia||€9.95 (free for orders over €150)||3-4 workdays||DPD|
Customs information for customers from Switzerland
Within Switzerland, delivery is made by Swiss Post. Your order at Stetson.eu does not incur any customs duties or other additional service costs when you receive your parcel. All customs fees are paid by us for you.
Customs information for customers from Norway
For shipments to Norway, German VAT is not charged in accordance with § 4 sub-clause1a UStG (German VAT law). You will therefore receive an invoice only for the net value of the goods. Each shipment from abroad is subject to customs duties and VAT. In the postal service, the customer is considered the importer and is obliged to pay all incurred costs. These costs are collected by the Norwegian post on delivery of the shipment. We expressly point out that for imports into Norway, any country-specific fees and duties as well as the VAT incurred are payable by the customer. VAT exemption for export deliveries in non-commercial travel: Please note that orders that we ship to a German address are always subject to VAT. In the case of export on one’s own account via a Norwegian invoice recipient, this does not result in subsequent tax exemption. A tax-free delivery is only possible if we ship your order directly to Norway. The above information is supplied without liability. Please check in advance with the Norwegian Federal Customs Administration about the scope of the tax system.
Questions about our shipping information
If you have any questions about our shipping information, you can reach us using our contact form or by phone on our hotline number +49 251 322654 248 (Mon–Fri 08:00–17:00).