General shipping information

With Stetson.eu you pay a low shipping fee. For many countries, shipping is entirely free of charge or free of charge when the order is above a certain value. Please see the shipping table below. There is a simple 100-day return policy for customers. There is no minimum order when ordering with Stetson.eu.

Our shipping partners: DHL, DPD and UPS

Our packages are handed over to one of our reliable logistics partners DHL, DPD or UPS – depending on the recipient country – for delivery. You can find out which shipping companies deliver to which countries as well as the exact costs and delivery times in the shipping table below.

Germany free 1-2 workdays DHL
Austria free 1-3 workdays DPD
Switzerland €8.36 (free for orders over €100) 2-5 workdays DHL
Great Britain Please use Stetson.eu/gb
Italy €9.95 (free for orders over €100) 2-3 workdays DPD
Spain €9.95 (free for orders over €100) 2-4 workdays DHL
Denmark €9.95 (free for orders over €100) 1-3 workdays UPS
Finland €9.95 (free for orders over €100) 2-5 workdays DHL
Sweden €9.95 (free for orders over €100) 2-5 workdays DHL
Greece €9.95 (free for orders over €150) 2-5 workdays DHL
Ireland €9.95 (free for orders over €150) 2-5 workdays DHL
Portugal €9.95 (free for orders over €150) 2-5 workdays DHL
Hungary €9.95 (free for orders over €150) 2-5 workdays DHL
Slovakia €9.95 (free for orders over €150) 2-5 workdays DHL
Poland €9.95 (free for orders over €150) 2-5 workdays DHL
Czech Republic €9.95 (free for orders over €150) 2-5 workdays UPS
Bulgaria €9.95 (free for orders over €150) 2-5 workdays DHL
Romania €9.95 € (free for orders over €150) 2-5 workdays DHL
Slovenia €9.95 (free for orders over €150) 2-5 workdays DHL
Norway 19,95 € 6-18 workdays DHL

Questions about our shipping information

If you have any questions about our shipping information, you can reach us using our contact form or by phone on our hotline number +49 251 322654 248 (Mon–Fri 08:00–17:00).

Customs information for customers from Switzerland

Within Switzerland, delivery is made by Swiss Post. Your order at Stetson.eu does not incur any customs duties or other additional service costs when you receive your parcel. All customs fees are paid by us for you.

VAT exemption for export deliveries in non-commercial travel

Please note that orders that we ship to a German address are always subject to VAT. In the case of export on one’s own account via a Swiss invoice recipient, this does not result in subsequent tax exemption. A tax-free delivery is only possible if we ship your order directly to Switzerland.

The above information is supplied without liability. Please check in advance with the Swiss Federal Customs Administration (EZV) about the scope of the tax system.

For questions or problems, please contact us via the contact form.

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